現代酒店英語實務教程 01（客房預訂）
Room Reservation 八.經典對話 --Good morning! Room reservations, may I help you? --Yes, I'd like to reserve a room. --Thank you, sir. For which date and how many person will there be in your party? --From April,16th to 20th. Just my wife and myself.
現代酒店英語實務教程 02（登記入住）
Unit 3 Reception 登記入住 經典對話 C=Front Office Clerk 前臺服務員 G=Guest 顧客 C: Good afternoon. Welcome to XX hotel. May I help you? 下午好！歡迎光臨XX酒店。能為您效勞嗎？ G: Yes, Id like check-in, please. 我要登記
現代酒店英語實務教程 06（客房清理服務）
Unit 3. Cleaning the room 客戶清理服務 2. 經典對話 Housekeeping, may I come in? Come on in ,please. Good evening, Ma'am. May I do your room now? Sure. Could you tidy up the bathroom first? I've just taken a bus, and it's quite a mess. Certainly Ma'a
現代酒店英語實務教程 08（客房送餐服務）
Unit 5 Room Service 客房送餐服務 2、經典對話 A:Good morning,room service.May I help you? B:I'd like to have a meal in my room. A:Certainly Sir. We offer two types of breakfast,American and Continental.Which one would you prefer? B:What does Continen
現代酒店英語實務教程 10（處理客房突發事件）
Unit 7 Emergency 處理客房突發事件 一， 經典對話： A:I have a bad stomack-ach, may be I had too much sea food. B:Shall I call a doctor for you? A:Yes,please do it and make it quick. B:By the way Sir, may I have your room number? A:Room 1879. B:I see
